Virtual Call Center’s market standing, as well as our clients’ lives, is set to change after DBH Investment agreed to invest 500,000 Euros, giving the company the opportunity to grow at a much faster rate than had been previously anticipated. This investment could be followed up in the future with additional capital, if and when the company’s growth requires it.
Virtual Call Center is one of the leading cloud-based call centre software providers in the EU, providing an all-in-one solution (including telecommunications services, voice recording, call distribution, CRM systems etc.) for companies who have many customers and handle large volumes of calls. Cloud-based call centre solutions are becoming increasingly common in all areas of business, and in particular are being adopted by larger corporations. By encouraging clients to change their old-style, premises-based solutions to Virtual Call Center’s state-of-the-art cloud-based solution, we are confident that we will be able to continue increasing our market share in the call centre software market.
“The investment from DBH reflects the increasing success of our company, and reinforces our belief that Virtual Call Center’s solution will become the market leader in the region, helping hundreds or even thousands of companies handle communications with their customers in a cost-effective way. The investment will allow us to continue to achieve our company aims, including focusing on clients’ needs and rapid product development, prioritising IT security and service reliability, and developing our sales base in foreign countries.” - said Szabolcs Toth, CEO of VCC.
The company has seen steady growth over the past three years, with revenues increasing 20-35% per year and reaching HUF 334m (EUR 1.1m) in 2012, according to company court data. Profits have also shown steady growth, up more than 20% per year and totaling HUF 27m (EUR 0.1m) last year. VCCS is already generating cash flow in Hungary, and now it is planning to target other countries, with Poland, Germany and Austria identified as the first new markets,
Founded by two young developers, Szabolcs Toth and Tamas Jalsovszky, VCC has developed a software that allows businesses to set up professional customer service centers without any upfront investment in new technologies, using the company's cloud-based services. The software can handle any type of phone-based activities, such as telemarketing, customer service and phone surveys, and it also supports teleworking, allowing businesses to realize additional savings. DBH's investment will go toward the company's businesses development, its international expansion as well as increasing the firm's developer capacities. VCC's headcount is set to grow from 25 to around 40 with the help of the DBH investment.
DBH's main investment focus areas are the ICT sector (infocommunications, technology) and life sciences. This is the HUF 5bn (EUR 16.7m) fund's eighth investment since it was launched in 2010. DBH has invested more than HUF 2bn of its fund so far, with its portfolio currently comprising firms such as life sciences companies Nanoform, PMP, Indiso and Hand-In-Scan, as well as ICT firms C-Tech and Neostratus.
